> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.templated.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancel, Pause or Refund Your Subscription

## How to cancel

Only the **team owner** can cancel.

1. Log in at https://app.templated.io
2. Go to **Account Settings** (https://app.templated.io/account).
3. In the **Subscription** section, click **Cancel** and confirm.
   - If you don't see a Cancel button, click **Manage Subscription** and cancel from the billing portal.
4. After cancelling, Account Settings shows "Cancels [date]". That is the last day of your paid period.

You will not be charged again after you cancel.

## What happens after you cancel

- **Your plan stays active until the end of the period you already paid.** You can keep rendering with your remaining credits until then.
- At the end of the paid period, the account goes back to the **Free** plan:
  - No more monthly credits.
  - The Free plan limits apply (3 templates, 1 team member).
  - The Embedded Editor and other paid features stop working.
- **Your templates and renders are not deleted.** They stay in your account. Render URLs keep working.
- If you have more templates than the Free limit, you can still open them, but you cannot create new templates until you upgrade again or delete some.
- You can subscribe again at any time at https://app.templated.io/upgrade. Your templates will be there.

## Can I pause my subscription?

There is **no pause option**. If you don't need Templated for a while:
1. Cancel your subscription.
2. Subscribe again later at https://app.templated.io/upgrade.

Your templates and renders stay in your account while you are on the Free plan.

## Can I downgrade instead of cancelling?

Yes. If you only need fewer credits or templates, you can move to a smaller plan instead of cancelling. Use Account Settings > Manage Subscription, or ask in the chat if you can't find the option.

## Refunds

Subscription fees are non-refundable, as described in our Terms (https://templated.io/terms).

Refund requests are handled case by case by our team. Ask in the chat and a team member will help you. Please send:
- The email of your Templated account.
- The date of the charge (or the invoice number).
- The reason for the request.

## I can't find where to cancel

- Make sure you are logged in as the **team owner**. Other team members cannot see the Subscription section.
- You may have another Templated account under a different email. Log in with the email that receives the payment receipts.
- If you still can't find it, ask in the chat with the email used for the payment, and our team will help you.

## FAQ

Q: How do I cancel my subscription?
A: Account Settings > Subscription > Cancel. Or Manage Subscription > cancel.

Q: Will I lose my templates if I cancel?
A: No. Templates and renders stay in your account.

Q: Can I still use my credits after cancelling?
A: Yes, until the end of the period you already paid.

Q: Will I be charged again after cancelling?
A: No.

Q: Can I pause my subscription for a few months?
A: There is no pause option. Cancel now and subscribe again later. Your templates stay in your account.

Q: Do my render links keep working after I cancel?
A: Yes. Renders are not deleted.

Q: I forgot to cancel and was charged. Can I get a refund?
A: Refunds are handled case by case by our team. Ask in the chat with your account email and the charge date, and a team member will help you.

Q: I want to cancel but I can't find the subscription.
A: Check that you are logged in as the team owner and with the email that pays. If you still can't find it, ask in the chat.

Q: Can I get a discount to stay?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.