> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.templated.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact Support

## How to reach us

**Chat**
- Click the chat widget at the bottom-right of https://templated.io or inside the app (https://app.templated.io).
- Best for quick questions. If the answer needs a person, a team member will reply in the same chat.

**Email**
- support@templated.io
- Best for detailed issues, billing questions and account requests.

Our team is based in Brazil (GMT-3). Replies may take longer outside business hours and on weekends.

## What to include in your message

To get a faster answer, send:
- The **email of your Templated account**.
- The **template ID** and/or **render ID**, if the question is about a template or a render.
- What you did, what you expected and what happened instead.
- The **error message** or a screenshot.
- For API issues: the request payload (remove your API key) and the response you got, with the approximate time.

Where to find IDs: see "Where to Find Your Template ID" and "Template ID vs Render ID". In the Renders tab you can open a render and use **View Payload** to see what was sent.

## Account and billing requests

Some changes are done by our team (email change, account deletion, restoring templates, template transfers, refunds). See "Account Requests" and "Things Our Team Handles Case by Case" for what to send.

## Before you contact us

- **Help center:** search this knowledge base for your question.
- **API documentation:** https://templated.io/docs/
- **Playground:** test your template and payload in the app before using the API.
- **Service status:** https://status.templated.io

## Feature requests and roadmap

- Send ideas and vote on requests at https://feedback.templated.io
- Roadmap: https://feedback.templated.io/roadmap
- Changelog: https://feedback.templated.io/changelog

## Support by plan

- All plans include email and chat support.
- Scale includes priority support.
- Enterprise includes dedicated support.
- Calls, demos and custom onboarding are handled case by case by our team. Ask in the chat and a team member will help you.

## FAQ

Q: How do I contact Templated?
A: Use the chat widget on the website or in the app, or email support@templated.io.

Q: What is the support email?
A: support@templated.io

Q: How fast do you reply?
A: Our team is based in Brazil (GMT-3). Replies can take longer outside business hours and on weekends.

Q: Is Templated down?
A: Check https://status.templated.io

Q: Where can I request a feature?
A: At https://feedback.templated.io

Q: Can I talk to a human?
A: Yes. Ask in the chat and a team member will reply, or email support@templated.io.

Q: Can we schedule a call or demo?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.