> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.templated.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Managing Your Subscription and Payments Everything about your subscription is in **Account Settings**: https://app.templated.io/account Only the **team owner** sees the Subscription section. If you don't see it, ask the owner of your team, or check that you are logged in with the account that pays the subscription. ## Open the billing portal 1. Log in at https://app.templated.io 2. Go to **Account Settings** (https://app.templated.io/account). 3. In the **Subscription** section, click **Manage Subscription**. 4. The secure billing portal opens. There you can: - Update your card (payment method). - Retry a failed payment / pay an open invoice. - See and download invoices and receipts. - Update your billing details (company name, address, tax ID). - Cancel your subscription. There is no "Billing" or "Change Plan" menu in Templated. Use **Account Settings > Manage Subscription**. ## Update your card 1. Account Settings > **Manage Subscription**. 2. Add a new payment method and set it as default. 3. If you have an unpaid invoice, pay it from the same page. ## Past due: payment failed "Past Due" means the last payment of your subscription failed. What happens while you are past due: - New renders are blocked. The API returns: "Your payment method on file is past due. Please update your payment method to continue or contact support at support@templated.io." - Paid features (editor downloads, bulk and catalog generation, integrations) stop working. - Your templates and renders are not deleted. What to do: 1. Go to Account Settings > **Manage Subscription**. 2. Update your card and pay the open invoice. 3. When the payment succeeds, your plan becomes active again. If the payment keeps failing after several automatic retries, the subscription is **cancelled automatically** and the account goes back to the Free plan. Then you need to upgrade again at https://app.templated.io/upgrade. If our team set up custom limits for your account, a failed payment or a new subscription can reset them to the plan defaults. Ask in the chat so a team member can check. ## Card declined The decline reason is often not shown to us. Try this: 1. **Contact your bank.** Many banks block international or online subscription payments. Ask them to allow the charge. 2. Check the card details, billing address and available limit. 3. Try **another card**. 4. If it still fails, ask in the chat. Alternative payment methods are handled case by case by our team. Ask in the chat and a team member will help you. ## Payment methods - Subscriptions are paid by **credit or debit card**. - Pix and boleto are not available. ## Invoices and receipts - Invoices are **not emailed automatically**. - See them in Account Settings > **Billing History**, or in **Manage Subscription**, where you can download them as PDF. ## Company name, address and tax ID (VAT) - You can add a tax ID during checkout. - To add or change your company name, address or tax ID for **future invoices**: Account Settings > **Manage Subscription** > billing information > update. - Invoices that were **already issued cannot be changed**. ## Brazil: nota fiscal - Customers in Brazil pay in BRL. - A **nota fiscal** is issued automatically for each payment. - A **CPF** (individual) or **CNPJ** (company) is required. If it is missing, Account Settings shows a banner. To add it: Manage Subscription > Billing Information > "Update information" > add your CPF or CNPJ in the Tax ID field. ## Change plan (upgrade or downgrade) - **Upgrade from the free trial:** go to https://app.templated.io/upgrade, choose a plan and monthly or annual billing. - After upgrading, the new limits apply immediately. - To change an existing subscription, use Account Settings > Manage Subscription. If you can't find the option, ask in the chat. ## I can't find my subscription - Check that you are logged in with the account that pays. You may have another Templated account under a different email. - Only the team owner can see and manage the subscription. - If you still can't find it, ask in the chat with the email used for the payment. ## FAQ Q: How do I update my credit card? A: Account Settings > Manage Subscription > add a new payment method. Q: My account says "Past Due". What do I do? A: Your last payment failed. Go to Account Settings > Manage Subscription, update your card and pay the open invoice. Q: Why are my renders failing with "payment method on file is past due"? A: Your subscription payment failed. Update your card in Manage Subscription and renders will work again after the payment succeeds. Q: My card was declined. What should I do? A: Contact your bank to allow international payments, or try another card. If it still fails, ask in the chat. Q: Can I pay with PayPal, Pix, boleto or bank transfer? A: Subscriptions are paid by card. Other payment methods are handled case by case by our team. Ask in the chat and a team member will help you. Q: Where are my invoices? A: Account Settings > Billing History, or Manage Subscription. Invoices are not sent by email automatically. Q: How do I add my company name or VAT number to my invoice? A: Manage Subscription > update billing information. It applies to future invoices. Issued invoices cannot be changed. Q: How do I get a nota fiscal? A: It is issued automatically for customers in Brazil. Make sure your CPF or CNPJ is added in Manage Subscription. Q: Where is the Billing page? A: There is no separate Billing page. Use Account Settings > Manage Subscription. Q: Can I get a discount or coupon? A: This is handled case by case by our team. Ask in the chat and a team member will help you.