> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.templated.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Team Members and Invitations

Invite your colleagues to work in the same Templated account. Team members share the same templates, renders, folders, fonts, uploads, credits and API key. There is **no extra cost per member**.

## Member limits per plan

| Plan | Team members |
|---|---|
| Free trial | 1 (only you) |
| Starter | 2 |
| Scale | 5 |
| Enterprise | 20 |

Pending invitations count toward the limit. To invite someone on the free trial, upgrade first at https://app.templated.io/upgrade.

## How to invite a team member

Only the **Owner** and **Admins** can invite members.

1. Go to the **Team** page: https://app.templated.io/team (or Account Settings > Team > **Manage Team**).
2. Click **Invite**.
3. Enter the person's email address.
4. Choose a role (see below).
5. Send the invitation.

The person receives an email with a link to join. The invitation link is valid for **7 days**. You can **resend** or **cancel** pending invitations on the Team page. Resending gives the link 7 more days.

## Roles

| Role | What they can do |
|---|---|
| **Owner** | Full access to all features, team management and billing (subscription, invoices, cancel). |
| **Admin** | Full access to all features and team management. Cannot manage billing. |
| **Developer** | Templates, API key and Embed settings. Cannot manage team members. |
| **Designer** | Templates, renders and the editor only. Cannot see the API key, Embed settings or team management. |

Owners and Admins can change a member's role or remove a member on the Team page.

## How to accept an invitation

1. Open the invitation email and click the link.
2. Log in or sign up **with the same email address the invitation was sent to**.
3. Click **Accept Invitation**.

## Invitation problems

**"This invite was sent to a different email address" or an error (400) when accepting**
You are logged in with a different account than the one invited. To fix it:
1. Log out of Templated, or open the invitation link in an **incognito/private window**.
2. Log in (or sign up) with the email the invitation was sent to.
3. Accept the invitation.

If the person should join with a different email, cancel the invitation and send a new one to the right email.

**"Invite has expired" or "This invite is invalid or has expired"**
The link is older than 7 days, or it was cancelled. Ask the team Owner or an Admin to **resend** the invitation.

**I didn't receive the invitation email**
- Check the spam or promotions folder.
- Make sure the email address was typed correctly.
- Ask the Owner or an Admin to resend it from the Team page.

**"An invite is already pending for this email"**
An invitation was already sent. Resend it or cancel it on the Team page.

**"Limit reached" on the Team page**
You reached your plan's member limit (pending invitations count too). Remove a member, cancel a pending invitation, or upgrade.

## My own templates disappeared after joining a team

When you accept an invitation, your account switches to that team's workspace. You now see the **team's** templates, not the templates from your previous workspace. Your old templates are **not deleted**.

If you want your old templates inside the new team, ask in the chat. Our team can move them. Send:
- Your email.
- The email of the team owner.
- The template IDs to move (or "all templates").

## Team members vs. separate accounts

- Use team members when people should work on the same templates and share credits.
- If you want to give templates to a different account (for example a client), see "Account Requests" (template transfers).

## FAQ

Q: How do I add a team member?
A: Go to https://app.templated.io/team, click Invite, enter the email and choose a role.

Q: How many team members can I have?
A: Starter 2, Scale 5, Enterprise 20.

Q: Do I pay extra for team members?
A: No. Members are included in your plan.

Q: Can I invite members on the free trial?
A: No. Upgrade to a paid plan first.

Q: Do team members share credits and the API key?
A: Yes. The whole team uses the same credits and the same API key.

Q: I get a 400 error when accepting an invitation.
A: You are logged in with a different email. Log out or use an incognito window, then log in with the invited email and accept again.

Q: The invitation link expired.
A: Invitations are valid for 7 days. Ask the Owner or an Admin to resend it.

Q: I can't see the invitation email.
A: Check spam. Ask the Owner or an Admin to resend it.

Q: Can a team member see billing and invoices?
A: Only the Owner can manage billing.

Q: My templates disappeared after I joined a team.
A: They are still in your previous workspace. Ask in the chat and our team can move them to the new team.

Q: Can I hide the API key from a designer?
A: Yes. Give them the Designer role.