Contact Support

Get help when you need it.

Support Channels

Live Chat

• Click the chat widget in your dashboard (bottom-right)
• Available during business hours
• Best for quick questions

Email

• support@templated.io
• Response within 24 hours
• Best for detailed issues

Documentation

• https://templated.io/docs/
• Comprehensive guides
• API reference
• Code examples

What to Include

For faster resolution, include:

1. Account email or organization name
2. Template ID (if applicable)
3. Render ID (if applicable)
4. Steps to reproduce the issue
5. Expected vs actual behavior
6. Screenshots or error messages
7. Code snippets (for API issues)

Common Questions

Billing issues?

• Email support with your account email
• Include invoice numbers if relevant

Feature requests?

• Submit at https://templated.io/feedback
• Vote on existing requests

API issues?

• Include request/response examples
• Note the timestamp of failed requests

Enterprise inquiries?

• Email support@templated.io
• Or use the chat for initial contact

Response Times

Self-Service Resources

Before contacting support, try:

1. This Knowledge Base — Common questions answered
2. API Documentation — templated.io/docs
3. Playground — Test your templates
4. Status Page — Check for outages

Enterprise Support

Enterprise plans include:

• Dedicated account manager
• Priority support queue
• Custom SLA options
• Technical onboarding

Updated on: 11/01/2026