Articles on: FAQ and Support

Things Our Team Handles Case by Case

Some requests depend on your account and use case. For these topics there is no fixed public answer. A person from our team reviews each request.


For any topic below: this is handled case by case by our team. Ask in the chat and a team member will help you.


Topics handled by our team


  • Discounts and coupons. Special prices, promo codes, nonprofit or education discounts.
  • Affiliate or partner program. Referral commissions, reseller and partnership requests.
  • Plans above 25,000 credits per month. Volume plans, custom plans and custom pricing.
  • API rate limits. Questions about rate limit numbers and requests for higher limits.
  • Alternative payment methods. When your card is declined and you need another way to pay (bank transfer, PayPal, invoice payment and others).
  • Custom limits. More templates, more team members or other limits than your plan includes.
  • Extra or courtesy credits. Additional credits for the current month.
  • Refunds. Refund requests for subscription charges.
  • Embedded Editor security details. Questions about external-id isolation and security of the Embedded Editor.
  • Demo calls and meetings. Requests for a call, a demo or an onboarding session.
  • Account changes done by our team. Change of account email, account deletion, restoring deleted templates and transferring templates between accounts. See "Account Requests" for what to send.


What to send in the chat


To help our team answer faster, include:

  • The email of your Templated account.
  • What you need (for example: "We need about 60,000 renders per month").
  • Your use case in one or two sentences.
  • For refunds: the date of the charge or the invoice number.
  • For template requests: the template IDs.


How to reach our team



FAQ


Q: Do you have a discount or coupon?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: Do you have an affiliate program?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: I need more than 25,000 renders per month. How much does it cost?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: What is the rate limit of the API? Can you increase it?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: My card was declined. Can I pay another way?
A: First contact your bank or try another card. If it still fails, this is handled case by case by our team. Ask in the chat and a team member will help you.


Q: Can I get more templates without upgrading?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: Can I get a few extra credits this month?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: Can I get a refund?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: How secure is the external-id in the Embedded Editor?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: Can we schedule a demo call?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.


Q: How do I contact a human?
A: Ask in the chat and a team member will reply, or email support@templated.io.

Updated on: 01/10/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!