Cancel, Pause or Refund Your Subscription

How to cancel

Only the team owner can cancel.

1. Log in at https://app.templated.io
2. Go to Account Settings (https://app.templated.io/account).
3. In the Subscription section, click Cancel and confirm.
4. • If you don't see a Cancel button, click Manage Subscription and cancel from the billing portal.
4. After cancelling, Account Settings shows "Cancels [date]". That is the last day of your paid period.

You will not be charged again after you cancel.

What happens after you cancel

• Your plan stays active until the end of the period you already paid. You can keep rendering with your remaining credits until then.
• At the end of the paid period, the account goes back to the Free plan:
• • No more monthly credits.
  • The Free plan limits apply (3 templates, 1 team member).
  • The Embedded Editor and other paid features stop working.
• Your templates and renders are not deleted. They stay in your account. Render URLs keep working.
• If you have more templates than the Free limit, you can still open them, but you cannot create new templates until you upgrade again or delete some.
• You can subscribe again at any time at https://app.templated.io/upgrade. Your templates will be there.

Can I pause my subscription?

There is no pause option. If you don't need Templated for a while:

1. Cancel your subscription.
2. Subscribe again later at https://app.templated.io/upgrade.

Your templates and renders stay in your account while you are on the Free plan.

Can I downgrade instead of cancelling?

Yes. If you only need fewer credits or templates, you can move to a smaller plan instead of cancelling. Use Account Settings > Manage Subscription, or ask in the chat if you can't find the option.

Refunds

Subscription fees are non-refundable, as described in our Terms (https://templated.io/terms).

Refund requests are handled case by case by our team. Ask in the chat and a team member will help you. Please send:

• The email of your Templated account.
• The date of the charge (or the invoice number).
• The reason for the request.

I can't find where to cancel

• Make sure you are logged in as the team owner. Other team members cannot see the Subscription section.
• You may have another Templated account under a different email. Log in with the email that receives the payment receipts.
• If you still can't find it, ask in the chat with the email used for the payment, and our team will help you.

FAQ

Q: How do I cancel my subscription?
A: Account Settings > Subscription > Cancel. Or Manage Subscription > cancel.

Q: Will I lose my templates if I cancel?
A: No. Templates and renders stay in your account.

Q: Can I still use my credits after cancelling?
A: Yes, until the end of the period you already paid.

Q: Will I be charged again after cancelling?
A: No.

Q: Can I pause my subscription for a few months?
A: There is no pause option. Cancel now and subscribe again later. Your templates stay in your account.

Q: Do my render links keep working after I cancel?
A: Yes. Renders are not deleted.

Q: I forgot to cancel and was charged. Can I get a refund?
A: Refunds are handled case by case by our team. Ask in the chat with your account email and the charge date, and a team member will help you.

Q: I want to cancel but I can't find the subscription.
A: Check that you are logged in as the team owner and with the email that pays. If you still can't find it, ask in the chat.

Q: Can I get a discount to stay?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.

Updated on: 01/10/2026