When Do Credits Reset?

Credits on paid plans reset on the 1st day of every calendar month, for all customers at the same time. The reset does not depend on the day you subscribed or on your billing date.

Reset schedule

• When: the 1st of each month, shortly after midnight UTC (between 00:00 and 01:00 UTC, depending on the time of year).
• Who: all accounts with an active paid subscription (Starter, Scale, Enterprise).
• Same date for everyone: if you subscribed on January 15, your credits reset on February 1, March 1, and so on.
• Your billing date (the day you are charged) can be different from the reset date. That is normal.

You can see the next reset date in Account Settings (https://app.templated.io/account) > Credits & Limits ("Credits renew on ...") and in the dashboard sidebar.

Important notes

• Unused credits do not roll over. They expire at the reset.
• Free trial credits never reset. The 50 trial credits are given once at signup.
• Upgrading mid-month: the new plan's credits are available right away. Credits you already used this month still count.
• Annual plans also reset every month on the 1st. You get your monthly credits each month, not the whole year at once.
• If your payment is past due, new renders are blocked until the payment is fixed. See "Managing Your Subscription and Payments".

Need more credits before the reset?

• Upgrade your plan at https://app.templated.io/upgrade. The new credits are available immediately. You can downgrade later.
• There are no credit packs or top-ups.
• For volumes above 25,000 credits per month, this is handled case by case by our team. Ask in the chat and a team member will help you.

FAQ

Q: When do my credits reset?
A: On the 1st of every month, shortly after midnight UTC.

Q: Do credits reset on my billing date or subscription anniversary?
A: No. Credits reset on the 1st of the month for everyone, not on your billing date.

Q: I subscribed on the 20th. Do I have to wait a full month for new credits?
A: No. Your credits reset on the next 1st of the month.

Q: Do unused credits carry over to next month?
A: No. Unused credits expire at the reset.

Q: Will my free trial credits reset?
A: No. The 50 free credits are given once and do not renew.

Q: I ran out of credits. Can I get them back before the 1st?
A: Upgrade your plan to get more credits right away. Extra or courtesy credits are handled case by case by our team. Ask in the chat and a team member will help you.

Q: I'm on an annual plan. Do I get all credits at once?
A: No. You get your plan's monthly credits, and they reset on the 1st of each month.

Updated on: 01/10/2026