Articles on: Account and Billing

Managing Your Subscription and Payments

Everything about your subscription is in Account Settings: https://app.templated.io/account


Only the team owner sees the Subscription section. If you don't see it, ask the owner of your team, or check that you are logged in with the account that pays the subscription.


Open the billing portal


  1. Log in at https://app.templated.io
  2. Go to Account Settings (https://app.templated.io/account).
  3. In the Subscription section, click Manage Subscription.
  4. The secure billing portal opens. There you can:
    • Update your card (payment method).
    • Retry a failed payment / pay an open invoice.
    • See and download invoices and receipts.
    • Update your billing details (company name, address, tax ID).
    • Cancel your subscription.


There is no "Billing" or "Change Plan" menu in Templated. Use Account Settings > Manage Subscription.


Update your card


  1. Account Settings > Manage Subscription.
  2. Add a new payment method and set it as default.
  3. If you have an unpaid invoice, pay it from the same page.


Past due: payment failed


"Past Due" means the last payment of your subscription failed.


What happens while you are past due:

  • New renders are blocked. The API returns: "Your payment method on file is past due. Please update your payment method to continue or contact support at support@templated.io."
  • Paid features (editor downloads, bulk and catalog generation, integrations) stop working.
  • Your templates and renders are not deleted.


What to do:

  1. Go to Account Settings > Manage Subscription.
  2. Update your card and pay the open invoice.
  3. When the payment succeeds, your plan becomes active again.


If the payment keeps failing after several automatic retries, the subscription is cancelled automatically and the account goes back to the Free plan. Then you need to upgrade again at https://app.templated.io/upgrade.


If our team set up custom limits for your account, a failed payment or a new subscription can reset them to the plan defaults. Ask in the chat so a team member can check.


Card declined


The decline reason is often not shown to us. Try this:

  1. Contact your bank. Many banks block international or online subscription payments. Ask them to allow the charge.
  2. Check the card details, billing address and available limit.
  3. Try another card.
  4. If it still fails, ask in the chat. Alternative payment methods are handled case by case by our team. Ask in the chat and a team member will help you.


Payment methods


  • Subscriptions are paid by credit or debit card.
  • Pix and boleto are not available.


Invoices and receipts


  • Invoices are not emailed automatically.
  • See them in Account Settings > Billing History, or in Manage Subscription, where you can download them as PDF.


Company name, address and tax ID (VAT)


  • You can add a tax ID during checkout.
  • To add or change your company name, address or tax ID for future invoices: Account Settings > Manage Subscription > billing information > update.
  • Invoices that were already issued cannot be changed.


Brazil: nota fiscal


  • Customers in Brazil pay in BRL.
  • A nota fiscal is issued automatically for each payment.
  • A CPF (individual) or CNPJ (company) is required. If it is missing, Account Settings shows a banner. To add it: Manage Subscription > Billing Information > "Update information" > add your CPF or CNPJ in the Tax ID field.


Change plan (upgrade or downgrade)


  • Upgrade from the free trial: go to https://app.templated.io/upgrade, choose a plan and monthly or annual billing.
  • After upgrading, the new limits apply immediately.
  • To change an existing subscription, use Account Settings > Manage Subscription. If you can't find the option, ask in the chat.


I can't find my subscription


  • Check that you are logged in with the account that pays. You may have another Templated account under a different email.
  • Only the team owner can see and manage the subscription.
  • If you still can't find it, ask in the chat with the email used for the payment.


FAQ


Q: How do I update my credit card?
A: Account Settings > Manage Subscription > add a new payment method.


Q: My account says "Past Due". What do I do?
A: Your last payment failed. Go to Account Settings > Manage Subscription, update your card and pay the open invoice.


Q: Why are my renders failing with "payment method on file is past due"?
A: Your subscription payment failed. Update your card in Manage Subscription and renders will work again after the payment succeeds.


Q: My card was declined. What should I do?
A: Contact your bank to allow international payments, or try another card. If it still fails, ask in the chat.


Q: Can I pay with PayPal, Pix, boleto or bank transfer?
A: Subscriptions are paid by card. Other payment methods are handled case by case by our team. Ask in the chat and a team member will help you.


Q: Where are my invoices?
A: Account Settings > Billing History, or Manage Subscription. Invoices are not sent by email automatically.


Q: How do I add my company name or VAT number to my invoice?
A: Manage Subscription > update billing information. It applies to future invoices. Issued invoices cannot be changed.


Q: How do I get a nota fiscal?
A: It is issued automatically for customers in Brazil. Make sure your CPF or CNPJ is added in Manage Subscription.


Q: Where is the Billing page?
A: There is no separate Billing page. Use Account Settings > Manage Subscription.


Q: Can I get a discount or coupon?
A: This is handled case by case by our team. Ask in the chat and a team member will help you.

Updated on: 01/10/2026

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